Moatmt Chat Privacy Policy

This Privacy Policy applies to all visitors and users of the moatmt.chat hosted services and websites (the “Website” or “Websites”), which are offered by Moatmt Chat Company for AI and E-commerce Automation Solutions and its affiliates (“Moatmt Chat,” “we,” “us,” or “our”). By accessing or using any part of the Websites, you consent to the practices described in this policy.

1. Data Protection Oversight

Moatmt Chat’s Data Protection Officers oversee data security efforts. To request access, correction, deletion, or to raise a security concern, contact us at [email protected].

2. Information We Collect and Why

2.1 Information from Website Visitors

We collect non-personally identifying data such as browser type, language preference, referring page, and date/time of requests to improve performance, enhance the user experience, and safeguard the Website. Aggregated, non-identifiable statistics (e.g., usage trends) may be published. IP addresses are captured for optimization and security monitoring but are not used to personally identify users.

2.2 Behavioral Statistics

Anonymous analytics may be collected to understand download volumes, feature adoption, and overall service usage.

3. Personally Identifying Information

You may voluntarily provide personal data (live chat, account creation, support requests). Depending on the interaction:

• A user ID may be generated to monitor system performance.
• Live chat requires your full name and email address.
• Account registration stores user data securely.

If you report a vulnerability and request acknowledgement, your name may be published to honor that request. We collect only what is needed to fulfill your request, though declining to share certain data may limit feature access.

4. Information We Do Not Intentionally Collect

• National ID numbers
• Health, genetic, or religious information

If you intentionally submit sensitive data via chat or API, you consent to its storage on servers hosted in the Kingdom of Saudi Arabia. Users under age 13 may not create accounts; if discovered, their accounts will be terminated (local age regulations also apply).

5. Legal Bases for Processing

• Performance of Contract: Required to deliver Moatmt Chat services.
• Legitimate Interests: Improve products, prevent fraud, ensure platform security.
• Consent: Used for direct marketing (e.g., newsletters). Users may opt out anytime via unsubscribe links or by emailing [email protected].

6. How We Use and Share Information

Moatmt Chat shares personally identifiable information only with:

1. Employees or contractors who need it for processing and agree to confidentiality obligations.
2. Authorized service providers who are bound not to disclose the information.

User email and IP data may be shared with deployment administrators. We do not rent or sell personal data. Disclosure is permitted only when legally required or necessary to protect Moatmt Chat, the public, or third-party rights. Client logos may be showcased unless you object by emailing [email protected].

7. International Transfers

Servers are located in the Kingdom of Saudi Arabia, with possible processing by teams in other regions under applicable compliance standards. By using the Website, you consent to these transfers.

8. Communications

If you register and share your email, we may contact you about security updates, new features, product news, or feedback requests. Marketing emails include unsubscribe options. Support or feedback content may be published in anonymized form without personal data.

9. Cookies and Tracking

9.1 Cookies

We use cookies to identify users, maintain sessions, and improve platform usability. Disabling cookies may affect functionality. Some third-party cookies (e.g., embedded media) may also appear, which we do not control.

9.2 Tracking Technologies

Third-party analytics solutions may capture non-identifiable technical data strictly for performance insights. We do not engage in cross-site tracking or respond to Do Not Track signals.

10. Global Privacy Practices and Rights

Moatmt Chat upholds worldwide privacy principles: transparent consent, data minimization, access/correction/deletion capabilities, accountability, and dispute escalation. EU users hold additional rights, including objection, erasure, data portability, complaint filing, and consent withdrawal. Exercise any privacy right by emailing [email protected].

11. Data Retention and Deletion

You can update or delete your profile within account settings. We retain data while your account is active, as required to provide services, satisfy legal obligations, resolve disputes, and enforce agreements. Content shared in community forums or support archives may be retained in non-personalized form for operational integrity.

12. Contacting Us

For privacy concerns or to exercise rights, email [email protected] with the subject line “Privacy Concern.” We aim to respond within 30 days.

13. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on the Website and, in the case of material changes, may be communicated to registered users. Continued use of the platform signifies acceptance of the revised policy.

Last Updated: 2025-11-13 (subject to change upon future revisions).